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At Scripe, you can cancel your subscription at any time directly from your workspace settings. When you cancel, your subscription remains active until the end of your current billing period. We do not prorate or refund unused time after a cancellation. Scripe is a B2B product. All accounts are business accounts, and this policy is written accordingly.
Because Scripe is a business product used by companies and professionals, our subscriptions are governed by our commercial terms of service rather than consumer protection regulations that apply to individual consumer purchases.

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Monthly subscriptions

Monthly subscriptions are not refundable if you forget to cancel before your renewal date. This includes situations such as:
  • Forgetting to cancel before renewal
  • Assuming the subscription would cancel automatically
  • Not seeing the renewal notification
  • Deciding you no longer need the product after the renewal was processed
Your account will remain active until the end of the paid billing period.

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Yearly subscriptions

If your annual subscription renews automatically and you contact us within approximately 14 days of the renewal, we may issue a full refund, provided the renewed subscription has not been meaningfully used. This is a goodwill policy, applied consistently rather than case by case. If the renewed annual subscription has already been actively used, we will not be able to issue a refund.

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Billing mistakes

If you’ve been charged incorrectly, for example:
  • Duplicate charges
  • Incorrect billing amount
  • Other billing errors caused by us
please contact our support team via the in-product chat or by email ([email protected]) as soon as possible. We’ll investigate and refund any incorrect charges immediately.

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Special cases

We understand that every situation is different. While the policy above covers the vast majority of cases, we’ll always review exceptional circumstances individually where appropriate.
If you have any questions about your subscription or believe you’ve been charged in error, please contact our support team and we’ll be happy to help.