> ## Documentation Index
> Fetch the complete documentation index at: https://docs.scripe.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund Policy

At Scripe, you can cancel your subscription at any time directly from your [workspace settings](/settings/billing).

When you cancel, your subscription remains active until the end of your current billing period. We do not prorate or refund unused time after a cancellation.

Scripe is a B2B product. All accounts are business accounts, and this policy is written accordingly.

<Note>
  Because Scripe is a business product used by companies and professionals, our subscriptions are governed by our commercial terms of service rather than consumer protection regulations that apply to individual consumer purchases.
</Note>

## Monthly subscriptions

Monthly subscriptions are not refundable if you forget to cancel before your renewal date. This includes situations such as:

* Forgetting to cancel before renewal
* Assuming the subscription would cancel automatically
* Not seeing the renewal notification
* Deciding you no longer need the product after the renewal was processed

Your account will remain active until the end of the paid billing period.

## Yearly subscriptions

If your annual subscription renews automatically and you contact us within approximately 14 days of the renewal, we may issue a full refund, provided the renewed subscription has not been meaningfully used.

This is a goodwill policy, applied consistently rather than case by case.

If the renewed annual subscription has already been actively used, we will not be able to issue a refund.

## Billing mistakes

If you've been charged incorrectly, for example:

* Duplicate charges
* Incorrect billing amount
* Other billing errors caused by us

please contact our support team via the in-product chat or by email ([hello@scripe.io](mailto:hello@scripe.io)) as soon as possible. We'll investigate and refund any incorrect charges immediately.

## **Special cases**

We understand that every situation is different. While the policy above covers the vast majority of cases, we’ll always review exceptional circumstances individually where appropriate.

***

If you have any questions about your subscription or believe you’ve been charged in error, please contact our support team and we’ll be happy to help.